Contact Us

This is the page to use if you want to reach the editorial team behind Aussie Online Casinos — to query something in a review, flag an offer whose terms have changed, or tell us a free spins promotion did not work the way we described it. Email [email protected] and we will read it. We aim to reply to genuine reader enquiries within a few business days, though we cannot promise a response to every message.

One thing to be clear about before you write: we are an independent comparison and research publisher, not a casino operator. We do not hold player accounts, process deposits or withdrawals, issue bonuses, or have access to anyone's balance. If your problem is with money at a casino, the sections further down explain who can actually help.

How we make money, and why it doesn't change what we write

Some of the casino listings on this site are commercial. If you follow a link and register, the publisher may earn a commission. That arrangement pays for the research; it does not buy a position in our rankings, and it does not stop us writing about a site's weak points. Our editorial ratings are our own judgement based on published terms, licensing information and publicly verifiable operator detail — they are not customer-review scores, and they are not the result of us depositing or playing. Where a fact could not be verified at the time of writing, we say so rather than filling the gap.

If you think a listing on this site is misleading, that is exactly the kind of message we want. Include the page, the brand and what you saw, and we will re-check the operator's published terms.

What to include so we can actually help

1. The page or brand. Tell us which review or comparison you were reading and which casino it concerns.
2. What you saw versus what we published. For example, the advertised free spins count, the wagering multiple or the minimum deposit differing from our figure.
3. The date. Casino terms change often. A date lets us tell whether the offer moved after our last check.
4. A screenshot, if you have one. Of the promotion page or the bonus terms, not of your account details.
5. Nothing sensitive. Never send us passwords, full card numbers, copies of your ID or banking documents. We do not need them and we do not want them.

Enquiries we can answer, and ones we can't

You want to know	Can we help?
How wagering requirements are calculated on a free spins offer	Yes — that's what our guides cover
Why a bonus expiry, max bet cap or cashout limit applies	Yes, in general terms
A correction to something we published	Yes, and we'll date the change
The status of your withdrawal or KYC check	No — only the casino can see your account
Unlocking a self-excluded or closed account	No, and we would not intervene if we could
Whether a specific casino is licensed to serve you where you live	We can point you to what to check; we don't certify operators
Advice on what to bet, or help recovering losses	No — we don't give gambling advice, and gambling is not a way to make money

Free spins questions we get most often

Because free spins are the focus of much of this site, most reader mail lands on the same handful of sticking points. Here is the short version, so you may not need to write at all.

• "Free" rarely means no money down. Most spin packages in the offers we list are attached to a qualifying deposit. A no-deposit spins offer is a different thing and is usually much smaller, with tighter caps.
• Spins are drip-fed. A 500-spin headline is commonly released in daily tranches over a week or more, and unused batches expire.
• Winnings from spins are bonus funds first. They almost always carry a wagering multiple before anything can be withdrawn, and a maximum cashout may cap what converts regardless of what you won.
• Game restrictions apply. Spins are normally locked to named pokies titles, and table games and live dealer play often contribute little or nothing to wagering.
• Max bet rules bite. Exceeding the per-spin cap while a bonus is active can void the balance. It is the single most common reason a reader writes to us upset.

Our responsible gambling guidance covers deposit and loss limits, self-exclusion and blocking software if the issue is bigger than a bonus term.

The offers readers ask about most

These are the listings that generate the bulk of our inbox, so it is worth setting out what each headline actually commits you to. Every figure below is the operator's own advertised offer; conditions attach to all of them and you should read the promotion page before depositing.

VegasNow — the biggest headline, and the most questions

Ranked first on our list with an editorial rating of 10.0, VegasNow advertises up to A$8,000 plus 500 free spins. It earns the queries because it is the largest spins package we list and the only top-ranked offer quoted directly in Australian dollars, which matters if you want to avoid conversion costs on deposits and withdrawals. The assessment readers should make is not the size of the headline but the reach of it: a "up to" ceiling of A$8,000 is achievable only at deposit levels most people will never go near, and 500 spins released in stages is a very different proposition from 500 spins at once. Limitation: the maximum figure is the least representative part of the offer, and the spins will be restricted to selected titles with their own wagering and expiry terms.

Wincrown — a matched percentage with a lower spin count

Rated 9.9, Wincrown lists 250% up to $8,000 plus 400 free spins. It appears here because the percentage match is stated explicitly, which makes it easier to work out what a realistic deposit actually returns — at A$100 the match is A$250 in bonus funds, not the headline figure. That transparency is the practical advantage. Limitation: a high match percentage usually travels with a high wagering multiple, and the spin count is lower than the offer directly above it, so compare the total playthrough rather than the two numbers on the card.

Casea — smaller ceiling, same structure

Casea, rated 9.8, advertises 250% up to AU$4,500 plus 350 free spins. Its relevance is that it shows the same 250% structure at half the ceiling, which is a fairer reference point for the deposit sizes most readers describe to us. Quoted in Australian dollars, so no currency conversion on the bonus maths. Limitation: the lower cap means a large deposit gets proportionally less from the match, and 350 spins is mid-pack among the offers on this page.

Kinbet — the same match with an added feature

Also rated 9.8, Kinbet lists 250% up to A$4,500 plus 350 free spins and 1 Bonus Crab. It comes up in reader mail because of that extra element — a promotional feature bundled alongside the standard spins. Worth knowing that novelty add-ons of this kind typically carry their own separate terms and are not part of the spins wagering calculation. Limitation: the extra feature can distract from the core offer, which is the same structure as Casea's, so judge it on the wagering terms rather than the extra.

Offers listed in other currencies

Several listings further down — Tower Casino, Winnerisland, Betninja and CrazyTower among them — advertise in euros rather than Australian dollars, and Tower Casino's promotion is published in German. That is a signal the offer was built for a different market. If you are depositing from Australia, check whether an AUD account is available before you register, because otherwise conversion costs apply on every deposit and every withdrawal. CoinPoker's listed promotion is a membership programme rather than a spins package, and Golisimo advertises 300% up to $3,750 plus 300 free spins. We flag currency mismatches on request — it is a reasonable thing to email about.

Money questions: what it costs to take part

Contacting us costs nothing and we have no paid tier. Taking up any of the offers above does cost money, and that distinction matters. Broadly, here is what to check before you commit:

• Minimum deposit. Spins offers set a qualifying minimum. Depositing below it usually forfeits the promotion entirely, with no way to claim it retrospectively.
• Payment methods. Australian players commonly see debit cards, bank transfer, PayID and Neosurf vouchers, with e-wallet availability varying by operator. Credit card use for gambling is restricted in Australia. PayPal is not universally supported — verify on the cashier page rather than assuming.
• Fees. Some methods carry an operator fee, a processing fee or a currency conversion margin. Vouchers such as Neosurf are typically deposit-only, so you will need a separate withdrawal method.
• Withdrawal timing and limits. Expect a pending or review period before funds are released, plus a minimum withdrawal amount and often a weekly or monthly cap. Advertised payout speeds are the operator's claim, not a tested result.
• Verification. KYC identity checks, and sometimes source-of-funds checks on larger sums, are standard and normally happen at the first withdrawal rather than at signup. Budget time for it.

If a withdrawal has stalled, write to the casino's support team first and keep the ticket reference. We cannot release funds, but we do log patterns readers report, and repeated complaints about one brand affect how we write about it.

Beyond pokies: the rest of what these operators run

Most of the brands on this page are full casinos rather than spins specialists, and readers often contact us because a bonus behaved differently on one game type than another. The categories worth knowing apart:

• Pokies and slots — where free spins live, and where wagering contribution is usually 100%. RTP and volatility differ by title.
• Progressive jackpots — pooled prizes, often excluded from bonus play altogether.
• Table games — blackjack, roulette and baccarat, typically contributing a reduced percentage to wagering or none at all.
• Live dealer rooms — streamed tables with human croupiers; commonly excluded from bonus wagering.
• Adjacent products — several operators also run sports and racing betting, and CoinPoker's listed offer sits in poker rather than casino. Sportsbook promotions, bonus bets and poker membership perks are governed by separate terms and rarely interact with casino spins. Check which wallet a bonus belongs to before you use it.

Complaints, licensing and where else to go

We are not a regulator and we cannot adjudicate a dispute. If you have a complaint about an operator, the order that works is: raise it with the casino's own complaints procedure and get it in writing; if that fails, escalate to the operator's licensing authority, which should be named in the site footer or terms; and keep every piece of correspondence.

On eligibility: online gambling in Australia is governed at federal level by the Interactive Gambling Act, with additional regulation at state and territory level, so what is lawfully available differs depending on where you live. Accepting Australian customers is not the same as being authorised to serve them — that is a distinction worth holding onto when an offshore site markets to you. Everyone on this site should be of legal gambling age in their state or territory; our audience is adults only. We do not claim any specific licence status for the operators listed unless the operator publishes it and we can verify it.

For support with gambling harm, free and confidential help is available in Australia through Gambling Help Online and the national Gambling Helpline on 1800 858 858, available at any hour. Our player protection guide also covers self-exclusion schemes, deposit limits and blocking software.

Corrections and media enquiries

Corrections take priority in our inbox. If a figure on this site is wrong, tell us and we will check it against the operator's published terms and update the page with a new review date. Our last full fact-check across the listings was completed on 25/09/2026.

Media, partnership and licensing enquiries go to the same address — put the subject in the first line so it gets routed properly. Details on who we are and how we research are on our about page, and the rules covering use of this site sit in our terms and conditions.

Before you send

If your question is about how a bonus term works, the guides on this site probably answer it faster than we can. If it is about your money at a casino, the operator's support team is the only party that can act. If it is about something we got wrong, or an offer that has quietly changed its terms, that is genuinely useful to us — send it through and we will look. Email [email protected], no account or sign-up needed.